I was a first time customer referred to Pickering's by another local repair shop that closed. I had 2 separate issues that needed attention. The account technicians were courteous and helpful, and they set me up with a loaner vehicle. Over the course of the second repair, it became apparent that the repair was going to be significantly more costly than expected. I initially approved a repair, then asked for an estimate to make the car rollable (to wreck completely). The tech worked with me the whole way, was professional and empathetic for my situation. I was able to find a suitable compromise that left me very happy. For a first experience, it was certainly a test, and the staff at Pickering's delivered with flying colors! As a result, I already feel that trusting them to make future repairs is the best option. Thanks!
Hi Mike, thank you so much for taking the time to leave us such a wonderful review, we really appreciate it! We're so glad to hear that you felt we were able to meet your expectations of a professional, courteous & helpful service experience & to know that you found value in our loaner vehicles. It's great to hear that you felt empowered to make the best decision for you & your vehicle as that is certainly our goal! Thank you for choosing to allow our team & family the opportunity to earn your trust & take care of you & your vehicle. We'll look forward to continuing to build a relationship with you. Take care until your next visit, Pickering's Auto ServicePickering's Auto Service
Lakewood Service Center