Lakewood Service Center
Service was good and fast. Staff was helpful and polite. The only negative thing was that Brandon's estimate on the phone was about 150% short of the actual cost. Not a big deal since the actual cost was in the neighborhood of what I was expecting. I'll dock more stars next time if the estimate is that far off again, but I would definitely go back :). Prices are fair and similar to other mechanics, but I do think the customer service is better.
Thank You Khris for the opportunity to service your vehicle. I appreciate your understanding in the error on estimating. When Trent fielded the original call, we should have asked for more vehicle information and provided you with a more accurate quote after looking it up, vs. just giving you an "off the top of the head" estimate. Of course once we had the vehicle in we were able to come up with an accurate estimate to provide you at that time. We will always do our best to supply an over the phone estimate, but sometimes we just need the vehicle here for an exact estimate. Again, KhrisThank You,Pickering's Auto Service
- Lakewood Service Center