Lakewood and Arvada / Westminster Auto Repair
Mon - Fri: 7:30 AM - 5:30 PM

Welcome to Pickering's Auto Service Articles! Click on any category on the right hand side of the page for information.

Category Archives: Service Standards

On Board Diagnostics for Lakewood Motorists

Some Lakewood vehicle owners wonder why Pickering's Auto Service and other Lakewood auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at Pickering's Auto Service for a tricky automotive problem shouldn't be a surprise. In the Lakewood area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy CO road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a Pickering's Auto Service diagnosis may be much more involved.Much of the Lakewood driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among CO drivers that the trouble code tells the Pickering's Auto Service technician exactly ... read more

What You Need to Know from Your Pickering's Auto Service Service Advisor

Lakewood drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.If your service advisor at Pickering's Auto Service uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about ... read more

Lakewood Customer Detective Work

One might say the most challenging part of being an automotive service technician at Pickering's Auto Service in Lakewood is diagnosing a problem before it can be fixed.Cars in CO are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.Let us at Pickering's Auto Service introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.We start with the detective basics: What, Where and When. Play along with me; You come in to Pickering's Auto Service and your car is making a funny sound... Q: Where's the sound? A: Around the right front wheel. Q: What kind of sound ... read more

Speak Up: Talking with Your Pickering's Auto Service Service Advisor

About 80% of the vehicles on Lakewood roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in CO. Some of the maintenance issues are minor. Others represent serious safety concerns. There are many reasons Lakewood drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues. Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a prob ... read more

What Lakewood Customers like About Us at Pickering's Auto Service

A big part of the service we provide at Pickering's Auto Service for our Lakewood customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued Lakewood area customers. Even though we try to be proactive in our Pickering's Auto Service automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our Lakewood customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that Pickering's Auto Service is not just pulling them out of the air. We know that people in Lakewood live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our Pickering's Auto Service service process is checking the vehicle manufacture's schedule to make sure we don't overlook service. We ... read more

What Lakewood Automotive Service Consumers Should Know

There are some things drivers should know about Lakewood car service and repair. First and foremost, Pickering's Auto Service cares about you and your family's safety. And we really appreciate your business. Pickering's Auto Service in Lakewood wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for Pickering's Auto Service need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a diffi ... read more

On Board Diagnostics for Your vehicle

Today we're going to talk about on-board diagnostics and the questions we hear from folks around Lakewood, CO, who need answers about diagnostic services. They want to know what diagnostics are, what's involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in Lakewood.These are valid concerns. If you don't understand something it's really hard to know its value. Let's start with some history.Since 1996, all cars and light trucks in Lakewood, CO, have been required to use a standardized diagnostic system to help repair technicians determine what's wrong with your vehicle. The diagnostic system works with the vehicle's Engine Control Module – the computer that controls many engine functions.The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can't adjust for ... read more

Questions to Ask Your Lakewood Service Advisor

We find that a lot of Lakewood drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our Lakewood automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.It's all about the communication. It's a little harder when you're trying to find the right ... read more

Arrive Alive in Lakewood

We've all seen drivers do crazy things while driving to or from Lakewood. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on CO roads.The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.Here's some things that'll give you more control in your car, and help keep your attention on the roads around Lakewood. Lakewood drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player. Lakewood drivers who are 20 to 29 are more distracted by passengers in the car, including small children. Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle. Other factors like fatigue, stress and lack of sleep make it harder to pay atten ... read more

Service Center Standard and Procedures

All CO pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome. That is why Lakewood automotive service centers including Pickering's Auto Service have procedural standards for each service they perform. Pickering's Auto Service technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CO service centers can assure a quality outcome. The job is done right every time and Lakewood customers leave happy with how their vehicle performs. Each company trains its technicians to standards. The CO automotive industry as a whole is very committed to standards of excellence and encourages individual CO service center operators to apply them to every vehicle they service. An example is h ... read more

12
If You Are Using A Screen Reader And Are Having Problems Using This Website, please call Arvada/Westminster Service Center (303) 426-1545, Lakewood Service Center (303) 237-7717 For Assistance.