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I wanted to first say thank you for choosing to do business with us here at Pickering's Auto. I'm glad that we were able to work on your vehicle and hope that things were taken care of to your satisfaction. Also, I hope that you continue to look to us for all of your automotive needs. As a family owned and operated automotive repair business, it is important to us to know that we are meeting and exceeding our customer's expectations. We would greatly appreciate it if you would take less than five minutes to answer a few short and straight forward questions about how your experience was while working with us. With your help, you will allow us to make improvements in our business to better interact with you and our other customers. Thank you for your time, we look forward to seeing you again soon!
Are you a new or existing customer?
Was it easy to schedule the appointment? 5 is above expectations - 1 is below expectations



Were you greeted in a prompt and friendly manner?


How well did your service advisor communicate with you during your service experience? 5 is above expectations - 1 is below expectations



Were the services performed in a timely manner?

Were the repairs done to your satisfaction? 5 is Above expectations - 1 is below expectations



Were the charges explained to your satisfaction? 5 is above expectations - 1 is below expectations



Did you utilize our rental vehicles or shuttle service?

How often do you go to another repair facility to have your vehicle serviced? (i.e. Tires, Oil Change, Windshield etc.) Please explain why.



How likely are you to return to Pickering's? Please explain why. 5 is very likely - 1 is very unlikely



How likely would you be to recommend us to a friend? 5 is very likely - 1 is very unlikely



How would you rate your overall experience? 5 is above expectations - 1 is below expectations



Is there anything we could do to improve your service experience? Please explain.
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